At casino incaspin, we take your privacy and data protection rights seriously. If you are a player or an affiliate based in Belgium, you are eligible to exercise your right of access under the General Data Protection Regulation (GDPR) and Belgian privacy laws. This page describes how you can send a Data Subject Access Request (DSAR) to get a version of the personal data we store about you, the steps we take to verify your identity, and what you can look forward to throughout the process.
Steps for Submit a DSAR to Incaspin Casino
Submitting a DSAR to us is easy. You can use both email or our online contact form. The method protects your privacy and assists us locate your information accurately. To aid us manage your request effectively, include particular details and be prepared to verify your identity.
Select Your Contact Method
Email Submission
Send your request right to our appointed Data Protection Officer at dpo@incaspin-casino.eu. Employ the subject line “Data Subject Access Request – Belgium” to ensure prompt routing. In the body of your email, state explicitly that you are exercising your right of access and supply your full name, registered email address, and username if appropriate.
Online Contact Form
Optionally, you may use the contact form available on our website. Pick the privacy or data protection category from the dropdown menu and describe your request in the message field. We recommend attaching a scanned copy of a valid identity document if you want to expedite the verification step, though this is not obligatory at the submission stage.
Information You Must Provide
To avoid delays, incorporate the following data with your DSAR:
- The entire registered name along with date of birth
- The email address associated with your Incaspin Casino account
- Your account username alternatively affiliate ID, if applicable
- A clear description of the data you desire to access (for example, transaction history, login logs, or possibly all personal data)
- Any further details that may help us locate your records, like your approximate registration date
If you are an affiliate, mention your affiliate tracking code and the web page or websites you promote. This helps us collect the relevant performance and commission data.
Identification Authentication Prerequisites
Before we provide any personal data, we must establish your identity to prevent improper disclosure. We generally request a copy of a government-issued photo ID, such as a passport alternatively identity card, and a recent utility bill or possibly bank statement showing your name and address. You may remove any sensitive information not required for verification, like your national identification number or photograph, if you wish.
We authenticate documents within two business days and will contact you if we need extra proof. Once your identity is verified, the one-month response period begins. If we cannot verify your identity, we will inform you and may ask for substitute documentation.
Comprehending Your Personal Data Rights in Belgium
Belgium implements the GDPR through its national legislation, so you have defined control over your personal information. You can utilize our casino platform or participate in our affiliate programme. Either way, you have the right to know what data we process, why we process it, and who we share it with. We address these rights openly and respond without excessive delays.
The Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données) monitors compliance and delivers guidance. Your rights encompass access, rectification, erasure, restriction of processing, data portability, and the right to object. informations bonus A Data Subject Access Request is the official route for executing your right of access, enabling you to obtain a copy of the personal data we hold.
Verification and Processing Timeframes
Once we obtain your DSAR and authenticate your identity, the statutory one-month period begins. We strive to respond within this timeframe, but we may extend it by two additional months if your request is intricate or you have made multiple requests. If that happens, we will notify you of the extension and the reasons within the first month.
If we choose not to act on your request, we will provide a clear explanation and inform you of your right to lodge a complaint with the Belgian Data Protection Authority and to seek a judicial remedy. We never treat differently against individuals who exercise their data rights, and we maintain a log of all DSARs to ensure accountability.
You will obtain your data electronically via secure email or through a password-protected download link. We encode all responses to protect your information in transit. If you would rather a physical copy, we can arrange postal delivery after confirming your address, though electronic delivery is faster and uses less paper.
Affiliate Programme and Data Protection
Incaspin Casino’s affiliate programme is built on trust and transparency. When you register as an affiliate, we collect personal data such as your name, contact details, payment information, and website traffic statistics. We act as the data controller for this information and process it to manage our partnership, determine commissions, and comply with legal obligations.
As an affiliate, you possess the same DSAR rights as any other data subject. You can request access to all personal data we keep in connection with your affiliate account, covering performance metrics, payment history, and any correspondence. We will also confirm the third-party tracking platforms we utilise and the data they handle on our behalf.
We urge affiliates to check the privacy notice within our affiliate terms and conditions. If you experience concerns about how your data is disclosed with advertising networks or analytics providers, you can present them through a DSAR. Our Data Protection Officer will address any queries and, where necessary, assist you transfer your data to another programme.
We do not sell affiliate personal data to third parties. All data transfers outside the European Economic Area are protected by standard contractual clauses or equivalent safeguards. Your trust is important to our long-term partnership, and we stay committed to maintaining high standards of data protection.
What Information Can You Request?
Through a DSAR, you can request access to a wide range of personal data that Incaspin Casino processes. We will give you a formatted, widely utilized, and electronically readable reproduction of your data where possible. The precise information accessible is based on your engagement with our services, but it typically includes the following categories:
- Registration account details, such as name, address, email, and date of birth
- Financial and payment history, including deposits, withdrawals, and bonus activity
- Access records and IP address logs
- Message logs with our customer support team
- Safe gaming limits and self-exclusion records
- Affiliate performance data, click rate analytics, and commission statements (for affiliates)
If you request a specific document, for example a copy of a contract or a certain customer service transcript, indicate this in your request. We will do our best to honor reasonable requests and will explain if any data is unable to disclosed because of legal privilege or third-party rights.
What Is a Data Subject Access Request (DSAR)?
A Data Subject Access Request is a written inquiry you can submit to any organisation that processes your personal data. Under Article 15 of the GDPR, you are given confirmation of whether we process your data. If we do, you are granted receive a copy of that data along with supplementary information about the processing, including the purposes, categories of data, recipients, and the envisaged retention period.
At Incaspin Casino, we handle every DSAR with care. The request is free of charge in most circumstances, although we may charge a reasonable fee for manifestly unfounded or excessive requests. We aim to offer a complete and understandable response that helps you verify the lawfulness of our processing activities.
Frequently Asked Questions
How long does it take to receive my data after submitting a DSAR?
We must answer without unnecessary delay and within a month of getting your request and checking your identity. Should your request be highly intricate or involve multiple submissions, we can lengthen this period by as much as two more months. We will inform you of any delay within the first month and provide the reasons behind it. Typically, simple requests are completed in two to three weeks.
Is it possible to file a DSAR for another person?
Certainly, you may submit a DSAR for someone else provided you have legal authority, for instance a power of attorney or parental responsibility. We will ask for evidence of your authorization and might also need to confirm the data subject’s identity. This keeps us from disclosing personal data to unauthorised third parties. As an authorized representative, attach the required documents with your application to prevent holdups.
Are there charges associated with a data access request?
In most cases, submitting a DSAR is totally free of charge. We retain the right to charge a justified administrative fee if your request is clearly unfounded or excessive, notably if it is repeated. Before any fee is applied, we will notify you to discuss the situation and seek ways to narrow your request. Fair access counts to us, and we will not apply fees as a barrier to your rights.
What happens if I am not content with the answer?
If you feel our reply is not complete or we have not handled your DSAR accurately, reach out to our Data Protection Officer initially to seek clarification. We are committed to addressing issues quickly. If you remain dissatisfied, you have the right to file a complaint with the Belgian Data Protection Authority (APD/GBA). You may also pursue a court solution. We will provide the necessary contact details for the authority upon request.
Is it possible to request removal of my data instead of access?
Yes, you have the right to request erasure of your personal data under specific situations, such as when the data is no longer needed for the aims for which it was obtained or if you withdraw agreement. A DSAR, nevertheless, is exclusively for access, not deletion. If you want to assert your right to erasure, send a different request unambiguously stating that aim. We will evaluate it against legal retention obligations and respond appropriately.
Do affiliates have the same data access rights as gamblers?
Absolutely. Affiliate partners are data subjects under the GDPR and enjoy the same rights as players. You can request access to all personal data we handle in connection with your affiliate activity, including commission records, traffic logs, and communications. We handle affiliate DSARs with the same level of care and confidentiality. Our affiliate programme’s privacy notice details the specific data categories, and we are ready to assist with any queries through the DSAR process.